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The Northark Portal is your gateway to North Arkansas College information, designed with you in mind! Whether a prospective student, ongoing student, employee, or visitor, this site provides you with personalized access to a range of campus resources in a single location. Once signed in, you get access to a number of services tailored to fit your needs.

Frequently Asked Questions (FAQs)

Logging Into Portal

To log into Portal, enter your username and password into the fields above.

Username = First initial + Last name + Last three digits of Student ID
Password = Student ID + last 2 digits of birth date

Example:

Name Student ID Birth date

John Doe 123456 March 24, 1990

Username Password

JDoe456 12345690

Note: If John Doe had the suffix of "Jr" then the following would occur:

Username Password

JDoejr456 12345690

Changing Your Password

If you're on a Northark computer, you can change your password by pressing Ctrl + Alt + Delete and selecting Change a Password.
Enroll in Northark Password Manager and you can unlock your account, change your password, or reset your password if you forgot it. Enrollment only takes a minute and will save you stress later.
Otherwise, you can submit a message to tech support or call I.T. Services at (870) 391-3285.

This password only affects Active Directory, the Portal, and employee email. It does not affect student email, Campus Connect/Faculty Access account, POISE, or MyLabs accounts.

System Requirements for Portal

The following are minimum system requirements for web use of the Northark Portal. If you are having technical problems with Portal, check these requirements first to detect the source of the problem.

+ = and higher

Internet Connection: DSL/cable high-speed Internet (10 Mbps upload/download speed or better on Speedtest.net)
Browser: Internet Explorer 8 + | Mozilla Firefox 3 + | Google Chrome | Apple Safari
Browser Settings: JavaScript Enabled, Popup Blockers Disabled, Cookies Enabled, Java Enabled
Browser Plugins: Adobe Reader, Adobe Flash Player, Apple QuickTime, Windows Media Player
Operating System: Win XP, Vista, 7, or 8 | Mac OS X +
RAM (Random Access Memory): 512 MB +
Free Disk Space: 50 MB +
CPU (Central Processing Unit): PC - 800 MHz + | Mac OS X +
Screen Resolution: 1024 x 768 +
File Exchange Upload/Download File Sizes: 10 MB max

System Requirements for Echo360

To use Echo360 video lecture capture streaming content, you will need Adobe Flash Player10 or better and QuickTime7 or better installed: Click here to check your QuickTime version. You might also want to check that QuickTime is configured for streaming. It is recommended that you use Google Chrome, Mozilla Firefox, or Internet Explorer to access video lectures.

Forwarding Student Email

The instructors at Northark will send email to your Northark webmail address (@mail.northark.edu). To forward your student email from your Northark email address to a different, personal email address you should follow these steps:

Open your Northark webmail account on web.mail.northark.edu
Click on Settings at the top of the page (looks like a gear or cog)
Click on the Forwarding and POP/IMAP tab
Under forwarding, click the button by “forward a copy of incoming mail to” and fill in your info
Click Save Changes when you're done

Zipping Files for Upload

Select all the files you want to zip together by holding the Ctrl key and clicking on each one.
Click the right-hand button on your mouse, and select “Send to” from the menu that appears.
Select “Compressed or Zipped Folder” from the secondary menu.
This will create a new zipped folder, which will show up as a new icon.
Now use the “Browse” function on the application to find that zipped folder and select it for upload.

**Alternate Method

Open the folder that contains the files you want to zip.
Click the right-hand button on your mouse and select “New” from the menu that appears.
Select “Zipped File” from the secondary menu.
A new icon will appear in the folder, ready to be renamed. You may use any name as long as it ends in “.zip”
Drag and drop any files you wish into the zipped folder.
Now use the “Browse” function on the application to find that zipped folder and select it for upload.

If you are unable to send to a compressed or zipped Folder when right-clicking on your files, you may not have a zip software program installed. Click here to choose which zip software program you would like to download.

Uploading Assignments

Uploading electronic files is a convenient way to submit assignments to your instructor. The file upload accepts most types of electronic files including document files, images, HTML pages, PowerPoints, and more. To submit an assignment:

Go to the course Assignments page
Open the assignment
Follow the instructions and complete the assignment
Save your assignment with your name and the assignment name as the name of your assignment
Upload the assignment by clicking Browse, then Upload
Your assignment will appear
Click on Mark as Final to finish

Classroom Collaboration Online

Jenzabar eLearning provides several ways to communicate with your instructor and/or classmates. In your courses, the Collaboration tab provides access to the course’s communication tools:

Discussion Forum is used for the instructor and the students to discuss certain topics. Sometimes an instructor posts topics to discuss, and students are expected to post their comments. The Discussion Forum takes the place of normal topic discussions in a face-to-face classroom. Most instructors make these discussions a requirement and part of the student’s grade. Check your syllabus to see what is expected.
Coursemates allows you to send email to your instructor and classmates. When you register for a course at Northark, you are automatically given an email address. This is the address on file for you here. There is no Sent Mail folder, so make sure to send a copy to yourself so you have your own record of sent items. To log-in to your email account, go toweb.mail.northark.edu.
Chat allows communication online in real time. Some instructors use this for live discussions, and other instructors use this for virtual office hours. Check your syllabus to see if and how your instructor utilizes Chat in your course.

Taking Online Tests

These instructions are for taking a quiz or test on e-Learning.

Go to the Assignments page
Click on the name of the quiz/test you wish to take
Read the instructions provided by your instructor
Start the quiz/test
Select a proper response for each question
When you're finished with the quiz/test, click on Submit for Grading

Notes -

If you are taking a timed test, you will receive a warning indicating that you have 5 minutes left.
Your choices will automatically be saved as you progress from one page to the next.
Some instructors will not allow a student to go back to previous problems.
Some instructors require you to use the Locked Browser, a downloadable app, to complete a quiz/test

If, when running Locked Browser, you are told it cannot be started because of a program currently running, press Ctrl + Alt + Delete (Windows), start Task Manager, go to the Processes tab, and end the process Locked Browser says is running. Then, your test should be able to load just fine.

e-Racer Locked Browser Compatibility Issue

If you cannot see the shortcut for e-Racer Locked Browser, go to the directory where it installed. This is typically C:\Program Files (x86)\e-Racer Locked Browser, but it may be different on your machine.
Find the LockedBrowser application that launches the e-Racer Locked Browser. Applications generally have .exe as their file extension, although you may have file extensions hidden on your machine.
Right click on the application and select Properties.
When the Properties dialog window comes up, go to the Compatibility tab.
Under Compatibility mode, check the box for Run this program in compatibility mode for: - and select Windows 7 from the drop-down list.
Then save before exiting the Properties window. That should do it.

Annual Security Report

Copies of Northark’s annual Campus Security Report and Crime Statistics are available on the Northark website under the About Us > Student Consumer Information tab. The Campus Security Report includes institutional policies concerning campus security. The Crime Statistics Report includes statistics for the previous years concerning reported crimes that occurred on-campus and on public property, within, or immediately adjacent to and accessible from, the campus. You can obtain a copy of these reports at the links above or by contacting the office of the Vice President of Learning, Michael Wiggins.